All of your cookies are covered by our No Excuses Guarantee so if you're not 100% happy with our products, we guarantee that we'll immediately put it right for you – replacing or issuing you with a Discount as appropriate. In addition, we guarantee to make good any mistakes with honesty and a positive solution that works for you. We never want you to lose faith in Manns Cookies and will always go the extra mile so you know how important your custom is to us. Any complaints should be addressed in writing to the company via the website contact form.
REFUND AND REPLACE POLICY
Due to the nature of the products, if you are unhappy with your order please contact use directly to discuss this.Unfortunately Manns Cookies cannot guarantee that delivery instructions provided to us will be carried out and are not liable for any errors made by our courier partners and can't be held liable for delays in delivery or lost or damaged parcels.
For further inquiries please go to our contact page to find our contact info.
- Credit / Debit Cards
- Offline Payments
PRIVACY & SAFETY
This policy sets out different areas where user privacy is concerned and outlines the obligations, rights & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
The website and its owner takes a proactive approach to user privacy and ensures necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
The information contained in this website is for general information and for the purpose of informing customers about their purchase process in undertaking services from Manns Cookies. The information is provided by Manns Cookies and we endeavour to keep all information up to date and correct. However, we reserve the right to revoke information upon our discretion. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability regarding the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Through this website we present the ability for you to link to other websites which are not under the control of Manns Cookies. We have no control over the nature, content and availability of external sites linked to through www.mannscookies.com. The inclusion of any links does not necessarily imply a recommendation or endorse any views expressed within them.
CONTACT & COMMUNICATION
Users contacting and/or its owner do so at their own discretion. Any personal information provided through contact form submissions or direct contact made to Manns Cookies via telephone, email, social media or any other communication method will remain secure within the application used by Manns Cookies to process that information. For example, by emailing Manns Cookies your email address and any information you provide on that email communication will be stored by Manns Cookies using the secure email service provider chosen by Manns Cookies. You will also, by making this communication with Manns Cookies, be agreeing to Manns Cookies making contact with you directly for the purposes outlined in your initial communication. Manns Cookies will not add you to a mailing list, or pass your information onto a third party as a result of this communication. You will also not be contacted directly by Manns Cookies regarding matters outside of the initial subject area unless deemed by Manns Cookies as an area of immediate interest relating to the benefit of yourself or your business. Every effort has been made to ensure a safe and secure form to email submission process, including using reputable secure services, hosting and password security regarding access to the information provided.
This is by no means an entire list of your user rights in regard to receiving email marketing material. If you would like to find our more about your communication rights, please visit www.ico.org.uk.
If you would like to remove your information after having contacted Manns Cookies in this way, please contact me directly on and I will remove your information within 30 days honouring the right to be forgotten under the GDPR.
Manns Cookies operates an email newsletter program, used to inform subscribers about products and services supplied by this website, and blog posts/news/articles that may be relevant. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. The online processor used is where your data will be securely held.
Subscriptions are taken in compliance with GDPR and on the lawful basis of consent.
Email marketing campaigns published by this website or its owner may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity includes; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign.
If you would like to remove your information after having signed up to Manns Cookies mailing list, please use the un-subscribe function mentioned in the paragraph above, or contact me directly on and I will remove your information within 30 days honouring the right to be forgotten under the GDPR.
HOW DO WE PROTECT YOUR PERSONAL DATA?
We know how much data security matters to our customers. We will treat your data with the utmost care. We secure all transactional areas of our website using the ‘https’ technology.
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; www.websitename.co.uk.)
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
SOCIAL MEDIA PLATFORMS
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
SHORTENED LINKS IN SOCIAL MEDIA
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses].
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
TRACKING INFORMATION & ANALYTICS
If you have made contact with Manns Cookies or believe that Manns Cookies retains your data you have the right to the following:
- The right to be informed on the data held.
- The right of access to information held.
- The right to erasure of data held on you.
- The right to restrict processing of your data.
- The right to data portability.
- The right to object.
- The right not to be subject to automated decision making including profiling of identifiable data.
If you would like any more information on your data rights, or you think this website is in breach of your data rights you can contact www.ico.org.uk.
RESOURCES & FURTHER INFORMATION